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FAQs - Video Scrapbook

We have put together a list of Frequently Asked Questions. Feel free to contact us with any questions not covered below.

  • Will I be able to play my DVD on my DVD player?
    Your DVD should be compatible with DVD-R or DVD+R technology. I record your Video Scrapbook onto brand name DVD-R disks. Most DVD players produced in the last 5 years should be able to play our DVD's. However, feel free to ask for a sample prior to ordering to make sure our product will work in your machine.
  • How do I get my photos to you?
    Send photos via mail or make an appointment to drop off photos. If mailing photos, do not tape or glue photos onto sheets of paper.
  • What type of image formats do you accept?
    All major digital image formats i.e. JPG, GIF,TIFF are accepted.
  • How will my photos be handled?
    Your photos will be processed with the utmost care and will be returned to you in the same condition that they were received once your video scrapbook is finished
  • I don't have digital photos, can I still use them in my Video Scrapbook?
    Yes. I can scan them for you for a small fee.
  • What kind of image adjustments can you do?
    All basic image adjustments are offered; like color enhancement, red-eye fixes, or image cropping. Other enhancements are available, contact me to discuss your needs.
  • How will you know what order to put my photos and songs in?
    Number each photo/song in the order you would like it to appear, by placing a numbered sticky note on the BACK of each picture or write the number with a pencil. Do not rely on placing the photos in the correct order in the package.
  • What kind of music can I use?
    You can choose any songs from my music library, have me purchase the song for your on your behalf, or you can send me the original CD (no copies) with the song title.
  • Can I add my own text or message?
    Sure, make your Video Scrapbook unique by adding your own personal message. Let me know where and what you would like added. Please submit all captions or text in a Word document or by email .
  • How long does it take to complete my Video Scrapbook?
    Once your content and deposit have been received, it takes approximately 14 days for your order to be completed, this may change dependant on the current workload and seasonal variations. Completion date will be confirmed once your deposit has been received.
  • Do you provide rush service?
    Rush Service offered for an additional fee of $100. Please call to discuss our rush options.
  • How do I pay?
    Cash, Cashier Checks, or Personal checks will be accepted, however a $25 fee will be placed on all returned checks. A deposit of 1/2 of the total price is required to begin your project. Final payment is due when your Video Scrapbook is finished and approved prior to shipment. Finished product will not be shipped until full payment is received.
  • How long do you keep a back up of my Video Scrapbook?
    A backup copy of your Video Scrapbook will be kept for 12 months after the completion date. Replacements can be ordered for $25.
  • Are your products Guaranteed?
    All DVD’s including copies are viewed end to end prior to dispatch to ensure perfect quality. However, if in the unlikely event there was a Technical Fault with our DVD, we will redo it and any copies. No refunds will be offered.
  • What kind of technology do you use?
    Although I operate a small business, I am not small on technology. I use only the best Hardware and Software on the market and consistently invest in new equipment to ensure that you, the customer, gets the best possible results from your images.